CYRAVEX Return Policy

1. Refund Eligibility

You are eligible for a refund if:

• The item was purchased directly from cyravex.it.com.
• The return request is submitted within the eligible return window.
• The product is unused, undamaged, and in its original packaging.
• Proof of purchase is provided.

2. Time Limits

Returns must be requested within 30 calendar days from the date of delivery.

After 30 days, we may not be able to process a refund or exchange. In exceptional circumstances, partial refunds may be considered at our discretion.

3. How to Request a Return

To initiate a return:

1. Email our support team at [email protected].
2. Include your order number and reason for return.
3. Attach photos if the item is defective or damaged.
4. Wait for confirmation and return instructions before shipping the product.

Unauthorized returns may not be accepted.

4. Return Requirements

• Items must be securely packaged to prevent damage during transit.
• All original accessories, manuals, and components must be included.
• The customer is responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping method.

5. Exceptions & Non‑Refundable Items

• Personalized or custom-made products.
• Items marked as final sale.
• Products damaged due to misuse or improper handling.
• Digital downloads or services once delivered.

If your item arrives damaged or defective, contact us within 7 days of delivery for priority resolution.

6. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method.

Processing times may vary depending on your bank or payment provider.